Privacy Policy.

1. Information We Collect

When you book a detailing appointment through our website, we collect the following information:

• Contact information: your full name, email address, and phone number.
• Vehicle information: make, model, year, and general condition of your vehicle.
• Appointment details: preferred service package, date, time, and any notes you provide.

For studio administrators, we also collect email and password credentials through our authentication system to secure access to the booking dashboard.

2. How We Use Your Information

We use the information we collect solely to:

• Schedule and manage your detailing appointment.
• Contact you by phone or email to confirm your booking.
• Send SMS notifications to you and our team regarding appointment status.
• Maintain internal records of services provided.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. SMS Notifications

When you submit a booking, we send an automated SMS confirmation to the phone number you provide. We also notify our team via SMS so we can follow up promptly. These messages are transactional in nature and are not used for promotional marketing. Standard message and data rates from your carrier may apply.

4. Data Storage & Security

Your data is stored securely through our backend infrastructure (Lovable Cloud). We implement industry-standard access controls and encrypted connections. Only authorized Crown Finish personnel have access to booking records.

5. Third-Party Services

We use Twilio to deliver SMS notifications. Twilio processes your phone number solely for the purpose of sending these transactional messages and is bound by its own privacy obligations. We do not authorize Twilio to use your data for any other purpose.

6. Data Retention

We retain booking records for as long as necessary to fulfill our service obligations and comply with applicable legal requirements. If you wish to have your personal data deleted, please contact us and we will process your request within 30 days.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal information.
• Opt out of SMS notifications by replying STOP or contacting us directly.

8. Cookies & Analytics

Our site uses essential cookies to maintain your session (for example, when studio administrators log in). We do not use tracking cookies or third-party analytics tools that collect browsing behavior across other websites.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please reach out: